By instructing Versatile Vehicle Repairs to carry out work on your vehicle, you agree to the following terms.
Terms of Service
Estimates are based on a visual inspection and the information provided. Additional damage may be found once work has started.
Where additional work is required, you will be contacted for authorisation before any additional work is carried out.
You confirm that the information given about your vehicle is correct and that the vehicle is roadworthy and legally owned by you.
We are not liable for any pre-existing faults or defects unrelated to the repair.
We use modern paint systems and techniques to achieve the best possible finish. However, exact colour matches cannot be guaranteed due to variations in manufacturers' paint codes and vehicle age.
We use quality parts and materials that meet or exceed manufacturer standards.
Where OEM parts are unavailable, aftermarket parts of equivalent quality may be used.
Where ADAS (Advanced Driver Assistance Systems) are affected, we will carry out the necessary recalibration where required.
Some systems may require main dealer calibration, which is the customer's responsibility.
We are an Insurance Approved Bodyshop and work with all major insurers for fault and non-fault claims. The final repair is subject to insurer approval.
Policy excesses remain the responsibility of the vehicle owner.
Payment of any excess or non-insurance work is due on collection of the vehicle unless otherwise agreed in writing.
Until payment is received, we reserve the right to retain the vehicle.
All repairs are covered by our lifetime warranty on workmanship and paint, subject to normal use and maintenance.
This does not affect your statutory rights.
Vehicles not collected within 7 days of completion may be subject to a storage charge of £20 per day.
We are not liable for items left in the vehicle.
Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015.
If you are not satisfied with our service, please contact us and we will do our best to resolve the issue.
Questions about our terms?
If you have any questions about our terms or a repair before authorising work, please get in touch.